Refund Policy

Last Updated: 05/19/2026
Company: Ansspvt LLC DBA Apostille MA Service
Effective: Immediately upon payment

Apostille MA Service is a private document processing service. We are not a government agency, law firm, embassy, or consulate.

By placing an order, submitting payment, uploading documents, or asking us to begin work, you agree to this Refund Policy.

This policy is designed to clearly disclose refund limits, administrative fees, third-party costs, and cancellation rules before service begins. Massachusetts consumer protection law requires businesses to avoid unfair or deceptive practices, and the attached Massachusetts consumer protection materials identify M.G.L. c. 93A and 940 CMR 38.00 as key rules concerning consumer protection and fee disclosure.

1. No Full Refunds After Payment

Once payment is submitted, no full refund is available.

If an order is canceled before work has been submitted to any government office, agency, courier, vendor, or third party, Apostille MA Service may issue a partial refund after deducting:

a. a 10% administrative fee,
b. payment processing fees,
c. document review fees, if work has started,
d. courier, shipping, pickup, or delivery fees already incurred,
e. government, agency, embassy, consulate, translation, notary, or vendor fees already paid or committed, and
f. any other cost already incurred for the order.

The 10% administrative fee is charged to cover intake, order setup, payment processing, administrative review, staff time, system costs, and cancellation handling.

2. Cancellation Within 12 Hours

If you cancel in writing within 12 hours of payment, and the order has not been submitted or sent out for processing, you may receive a partial refund.

A minimum 10% administrative fee will be deducted from the total amount paid.

Payment processing fees and any costs already incurred are also non-refundable.

3. Cancellation After 12 Hours

If you cancel more than 12 hours after payment, and the order has not been submitted or sent out for processing, Apostille MA Service may issue a partial refund at its discretion.

A minimum 10% administrative fee will be deducted.

Additional deductions may apply for work already performed, document review, preparation, communication, courier setup, shipping labels, vendor coordination, government fees, or other costs already incurred.

4. No Refund After Submission

No refund will be issued once the order, document, application, request, package, or submission has been submitted, mailed, delivered, filed, dropped off, sent, electronically submitted, or otherwise transmitted to any:

a. government office,
b. Secretary of State office,
c. federal agency,
d. embassy,
e. consulate,
f. courier,
g. shipping carrier,
h. translator,
i. notary,
j. vendor, or
k. third-party processing provider.

Once submission occurs, the service is considered started and substantially performed, even if the document is later delayed, rejected, returned, or not accepted.

5. Non-Refundable Fees and Costs

The following are non-refundable once paid, incurred, committed, or processed:

a. payment processing fees,
b. government fees,
c. Secretary of State fees,
d. federal agency fees,
e. embassy or consulate fees,
f. courier fees,
g. shipping fees,
h. pickup and delivery fees,
i. translation fees,
j. notary fees,
k. certified copy fees,
l. vital record fees,
m. vendor fees,
n. postage, labels, and mailing supplies, and
o. administrative fees.

6. No Refund for Rejection, Delay, or Client Error

No refund will be issued if the order is delayed, rejected, returned, denied, refused, or not accepted because of:

a. government delay,
b. courier delay,
c. embassy or consulate delay,
d. missing or incorrect client information,
e. wrong document submitted by the client,
f. incomplete document,
g. improper notarization,
h. missing signature,
i. missing seal,
j. destination country requirement,
k. receiving-party refusal,
l. change in government policy,
m. client change of mind,
n. missed deadline, or
o. any issue outside Apostille MA Service’s direct control.

7. How to Request a Cancellation

All cancellation or refund requests must be submitted in writing by email.

The request must include:

a. order number,
b. full name,
c. email used for the order,
d. date of payment, and
e. reason for cancellation.

Phone calls, voicemails, text messages, social media messages, or verbal requests do not count as formal refund requests unless Apostille MA Service confirms them in writing.

The official cancellation time is the timestamp on the email received by Apostille MA Service.

8. Refund Processing Time

If a refund is approved, it will be initiated within 3 to 5 business days.

Refunds are issued only to the original payment method.

Apostille MA Service is not responsible for delays caused by banks, card issuers, Stripe, PayPal, or payment processors.

9. No Waiver of Consumer Rights

Nothing in this Refund Policy waives any right that cannot be waived under Massachusetts law.

This policy is intended to clearly explain when refunds are available, when fees are non-refundable, and when work is considered started or submitted.

10. Contact

For refund or cancellation requests, email:

Ansspvt LLC DBA Apostille MA Service
Email: info@apostillema.com
Website: apostillema.com
Mailing Address: 335 Washington St, PMB #1127, Woburn, MA 01801