Terms and Conditions

Last Updated: 05-19-2026
Effective: Immediately upon website use, order submission, document upload, or payment
Company: Ansspvt LLC DBA Apostille MA Service
Website: apostillema.com
Mailing Address: 335 Washington St, PMB #1127, Woburn, MA 01801
Status: Private document processing service. Not a government agency. Not a law firm.

Important Notice

These Terms and Conditions govern your use of apostillema.com and all services provided by Ansspvt LLC DBA Apostille MA Service.

By accessing this website, submitting an order, uploading documents, making payment, checking an agreement box, sending documents, or asking us to begin work, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree, do not use this website or place an order.

Apostille MA Service is a private document processing service. We are not affiliated with, endorsed by, employed by, or acting on behalf of any government agency, Secretary of State office, the U.S. Department of State, embassy, consulate, foreign government, court, school, employer, or receiving party.

1. Limited Scope of Services

Apostille MA Service provides administrative document processing services only.

Our services may include document intake, basic administrative review, apostille submission, authentication submission, legalization coordination, certified copy assistance, vital record assistance, courier coordination, shipping coordination, document retrieval, return mailing, and status updates.

We do not provide legal services, legal advice, immigration advice, foreign law advice, court representation, embassy representation, consular representation, or government representation.

2. No Legal Advice

Nothing on this website, in any order form, email, text message, invoice, phone call, consultation, status update, or document review is legal advice.

You are responsible for consulting your own attorney, immigration professional, receiving party, school, employer, government office, embassy, or consulate if you need legal guidance or confirmation of legal requirements.

3. No Attorney-Client Relationship

No attorney-client relationship is created by using this website, placing an order, uploading documents, making payment, speaking with us, or receiving services from us.

We do not represent you in any legal, immigration, court, government, business, school, foreign, or personal matter.

4. No Fiduciary Relationship

These Terms create a limited private service relationship only.

Apostille MA Service is not your fiduciary, trustee, legal representative, financial advisor, immigration representative, or agent for any purpose other than the limited administrative document handling authorized in these Terms.

5. Authorization to Handle and Submit Documents

By placing an order, uploading documents, mailing documents, dropping off documents, making payment, or asking us to begin work, you authorize Apostille MA Service and its owners, employees, contractors, couriers, vendors, and service providers to receive, review, copy, scan, handle, transport, prepare, present, submit, file, retrieve, follow up on, mail, ship, and process your documents for the service you selected.

This authorization includes apostille requests, authentication requests, certification requests, legalization requests, vital record requests, certified copy requests, courier requests, shipping requests, translation coordination, and related document processing with any proper government office, Secretary of State office, federal agency, embassy, consulate, courier, vendor, or third-party provider.

This authorization is limited to the service you selected.

6. No Guarantee of Apostille, Authentication, Legalization, or Acceptance

Apostille MA Service does not guarantee that:

a. an apostille will be issued,
b. an authentication will be issued,
c. a legalization will be issued,
d. a certified copy or vital record will be issued,
e. a document will be accepted by any government office,
f. a document will be accepted by any foreign country,
g. a document will be accepted by any embassy or consulate,
h. a document will be accepted by any school, employer, court, agency, immigration office, or receiving party, or
i. any rush, expedited, same-day, next-day, or estimated timeline will be completed by a specific date.

All final decisions are made by the applicable government office, foreign authority, embassy, consulate, courier, vendor, or receiving party.

7. Third-Party and Government Control

You agree that Apostille MA Service has no control over any government office, Secretary of State office, federal agency, embassy, consulate, foreign authority, court, school, employer, courier, shipping carrier, translator, vendor, or receiving party.

We are not responsible for delays, closures, staffing issues, policy changes, rejection decisions, mail delays, carrier errors, customs delays, system outages, appointment shortages, lost packages, damaged packages, returned packages, or any third-party act or omission.

8. Client Responsibility for Documents

You are fully responsible for confirming that each document you submit is correct, complete, accurate, signed where required, notarized where required, issued by the proper authority, and suitable for the country or receiving party that requested it.

Apostille MA Service may perform a basic administrative review, but this is not a legal review and does not shift responsibility to us.

You remain responsible for document accuracy, eligibility, signatures, seals, names, dates, pages, notarization wording, destination country requirements, receiving-party instructions, and final use of the document.

9. Destination Country and Receiving Party Requirements

You are fully responsible for confirming all destination country and receiving-party requirements before placing an order.

This includes whether the receiving party requires an original, certified copy, long-form record, notarized copy, certified translation, state apostille, federal authentication, embassy legalization, consular legalization, wet ink signature, special wording, or any other requirement.

Apostille MA Service does not research, interpret, or guarantee foreign law, immigration requirements, school requirements, court requirements, adoption requirements, marriage requirements, business filing requirements, visa requirements, residency requirements, or citizenship requirements.

10. Processing Times Are Estimates Only

All processing times are estimates only.

Words such as standard, rush, expedited, same-day, next-day, urgent, priority, 3 to 4 business days, 5 to 7 business days, or any similar wording describe the requested handling level. They do not create a guarantee.

Apostille MA Service is not responsible for missed travel, missed flights, visa issues, immigration deadlines, school deadlines, employment deadlines, court deadlines, business deadlines, wedding deadlines, adoption deadlines, citizenship deadlines, residency deadlines, lost profits, lost income, emotional distress, or any other loss caused by delay.

11. Fees, Charges, and Refund Policy

All prices, service fees, and known required charges should be reviewed before placing an order.

By placing an order, you agree to the price shown, the selected service, and the Refund Policy posted on this website.

No full refund is available after payment.

If you cancel before your order is submitted, mailed, delivered, filed, dropped off, electronically submitted, sent out, or transmitted to a government office, agency, courier, vendor, embassy, consulate, or third-party provider, Apostille MA Service may issue a partial refund after deducting:

a. a minimum 10% administrative fee,
b. payment processing fees,
c. document review fees,
d. preparation fees,
e. communication and coordination costs,
f. courier, shipping, pickup, or delivery costs already incurred,
g. government, agency, embassy, consulate, translation, notary, vendor, or third-party fees already paid or committed, and
h. any other cost already incurred for the order.

No refund will be issued once your order, document, application, package, request, or submission has been submitted, mailed, delivered, filed, dropped off, electronically submitted, sent out, or transmitted to any government office, Secretary of State office, federal agency, embassy, consulate, courier, shipping carrier, translator, notary, vendor, or third-party processing provider.

12. When Work Begins

Work begins when Apostille MA Service takes any action on your order, including reviewing your intake form, reviewing uploaded documents, reviewing emailed documents, answering order-specific questions, preparing your order, preparing a submission packet, preparing an invoice, creating a shipping label, scheduling courier service, contacting a third party, submitting documents, paying a fee, or performing any administrative work related to your order.

13. Non-Refundable Circumstances

No refund will be issued for rejection, delay, return, denial, refusal, missed deadline, receiving-party refusal, government delay, courier delay, embassy delay, consulate delay, foreign authority delay, client error, wrong document, incomplete document, improper notarization, missing signature, missing seal, destination country issue, policy change, client change of mind, or any issue outside our direct control.

Government fees, filing fees, courier fees, shipping fees, embassy fees, consulate fees, translation fees, notary fees, certified copy fees, vital record fees, vendor fees, payment processing fees, postage, labels, supplies, pickup fees, delivery fees, and administrative fees are non-refundable once paid, incurred, committed, or processed.

14. Resubmission and Correction Costs

If a document is rejected, returned, delayed, or requires correction for any reason, you are responsible for all additional costs.

These costs may include new service fees, government fees, courier fees, shipping fees, embassy fees, consulate fees, notarization fees, translation fees, certified copy fees, vital record fees, vendor fees, and administrative fees.

Apostille MA Service may assist with resubmission, but doing so does not mean we accept fault for the rejection.

15. Shipping, Mailing, and Courier Risk

USPS, FedEx, UPS, DHL, local couriers, international couriers, and other delivery providers are third parties.

Apostille MA Service is not responsible for packages that are lost, stolen, delayed, damaged, misdelivered, returned, refused, held by customs, or delivered to an incorrect address supplied by you.

You are responsible for giving a correct and complete delivery address.

You may request insurance, tracking, direct signature, overnight shipping, or special handling at additional cost. If you do not request those options, you accept the added risk.

Risk of loss during inbound shipping to Apostille MA Service belongs to you.

16. Original Document Risk

By submitting original documents, you accept the risk that government offices, foreign authorities, embassies, consulates, couriers, vendors, or third parties may staple, stamp, mark, fold, attach certificates to, retain, delay, damage, reject, or return the documents.

Apostille MA Service will use reasonable care while documents are in our direct possession. We are not responsible for third-party handling or normal apostille, authentication, legalization, mailing, or government processing marks.

17. Document Value Limitation

Documents may have personal, legal, emotional, immigration, academic, business, or financial value.

Unless we agree in writing before accepting the document, Apostille MA Service does not accept responsibility for special, sentimental, legal, immigration, business, academic, financial, or consequential value.

If a document is lost or damaged while in our direct possession due to ordinary negligence, our maximum liability is limited to the lesser of:

a. the amount you paid Apostille MA Service for the specific order, or
b. the direct replacement fee charged by the issuing authority for a replacement document.

This limit does not apply to fraud, intentional misconduct, or any claim that cannot be limited under Massachusetts law.

18. Payment Disputes and Chargebacks

You agree not to file a false, misleading, or improper chargeback after placing an order, after work begins, or after services are performed.

If you file a chargeback after authorizing service, you remain responsible for unpaid service fees, third-party fees, government fees, courier fees, shipping fees, vendor fees, chargeback fees, collection costs, and reasonable attorney’s fees where allowed by law.

Nothing in this section prevents you from making a good-faith billing dispute.

19. Right to Refuse, Pause, or Stop Service

Apostille MA Service may refuse, pause, or stop service if you fail to pay, provide incomplete information, provide false information, submit altered documents, submit improper documents, request legal advice, request unlawful assistance, act abusively, act dishonestly, threaten staff, misuse our service, or request something we believe may violate law, policy, or third-party rules.

If service is refused, paused, or stopped after work begins, refund rights are controlled by these Terms and the Refund Policy.

20. Abandoned Documents

If you fail to respond, fail to pay, fail to give instructions, fail to provide a valid return address, or fail to retrieve documents within 60 days after notice, your documents may be treated as abandoned.

Apostille MA Service may charge storage, handling, mailing, shipping, retrieval, and administrative fees for abandoned documents.

21. Confidentiality and Data Use

Apostille MA Service will use reasonable care when handling documents and personal information.

You authorize us to share documents and personal information with government offices, Secretary of State offices, federal agencies, couriers, shipping carriers, embassies, consulates, translators, vendors, payment processors, contractors, and other parties as needed to perform the service you selected.

22. Website Information

Website content is for general information only.

Prices, services, timelines, requirements, and policies may change at any time.

If there is a conflict between general website information and these Terms, these Terms control unless Apostille MA Service gives a written exception.

23. Disclaimer of Warranties

The website and services are provided as available.

Apostille MA Service disclaims all warranties to the fullest extent allowed by law, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and complete security.

24. Limitation of Liability

To the fullest extent allowed by Massachusetts law, Apostille MA Service’s total liability for any claim is limited to the amount you paid directly to Apostille MA Service for the specific order giving rise to the claim.

Apostille MA Service is not liable for indirect damages, incidental damages, special damages, consequential damages, punitive damages, lost profits, lost income, lost business opportunity, missed travel, missed deadlines, immigration consequences, school consequences, employment consequences, court consequences, foreign rejection, emotional distress, reputational harm, third-party mistakes, courier delays, courier loss, or government delays.

This limitation does not apply to fraud, intentional misconduct, willful misconduct, or any liability that cannot be limited under Massachusetts law.

25. Release of Claims

To the fullest extent allowed by law, you release Apostille MA Service, Ansspvt LLC, and their owners, members, managers, employees, contractors, agents, vendors, couriers, affiliates, and service providers from claims arising from document rejection, government delay, third-party delay, foreign authority delay, courier delay, courier loss, customs delay, client instruction errors, wrong documents, defective documents, improper notarization by others, receiving-party refusal, client cancellation after work begins, and use or misuse of processed documents.

This release does not apply to fraud, intentional misconduct, gross negligence, or claims that cannot be released under Massachusetts law.

26. Indemnification

You agree to defend, indemnify, and hold harmless Apostille MA Service, Ansspvt LLC, and their owners, members, managers, employees, contractors, agents, vendors, couriers, affiliates, and service providers from any claim, demand, loss, damage, charge, penalty, fine, cost, expense, or attorney’s fee arising from:

a. false information you provide,
b. incomplete information you provide,
c. incorrect documents you submit,
d. altered, fraudulent, or improper documents,
e. lack of authority to submit documents,
f. failure to confirm destination requirements,
g. failure to disclose receiving-party instructions,
h. misuse of any apostilled or authenticated document,
i. disputes with a receiving party,
j. disputes with a third party, or
k. your breach of these Terms.

27. Intellectual Property

All website content, text, logos, graphics, designs, forms, policies, layouts, and materials on apostillema.com belong to Apostille MA Service or its licensors.

You may not copy, reproduce, sell, publish, distribute, modify, or create derivative works from our website content without written permission.

28. Electronic Acceptance

Completing an order, checking an agreement box, uploading documents, submitting payment, sending written approval, or using our services acts as your electronic signature and acceptance of these Terms.

Apostille MA Service may keep order records, payment records, timestamps, IP addresses, uploaded files, email records, text records, and checkbox acceptance records as proof of acceptance.

29. No Waiver of Non-Waivable Rights

Nothing in these Terms waives any right that cannot be waived under Massachusetts law, including non-waivable rights under M.G.L. c. 93A.

However, all lawful limitations of liability, refund terms, fee terms, shipping risk terms, third-party risk terms, release terms, indemnity terms, document responsibility terms, and venue terms shall be enforced to the fullest extent allowed by law.

30. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts.

31. Venue

Any dispute arising from these Terms, this website, or services provided by Apostille MA Service shall be brought in a court of proper jurisdiction in Middlesex County, Massachusetts, unless another venue is required by law.

You agree to personal jurisdiction and venue in Massachusetts to the fullest extent allowed by law.

32. Modifications

Apostille MA Service may update these Terms at any time.

The version in effect at the time of your order applies to that order, unless a later version is required by law or agreed to in writing.

Continued use of the website after updates means you accept the updated Terms.

33. Severability

If any part of these Terms is found invalid or unenforceable, the remaining sections remain in effect.

Any invalid section shall be limited or revised only as needed to make it enforceable.

34. Entire Agreement

These Terms, together with the Refund Policy, Privacy Policy, Waiver and Authorization Agreement, order form disclosures, invoice terms, and written service instructions, form the full agreement between you and Apostille MA Service.

These Terms replace any prior oral or written statement that conflicts with them.

35. Contact

For questions about these Terms, contact:

Ansspvt LLC DBA Apostille MA Service
335 Washington St, PMB #1127
Woburn, MA 01801
Website: apostillema.com
Email: info@apostillema.com